Performance measurement, reporting and analysis have been much discussed, but once you have access to real-time data, how do you put in place a system to support consistently high organizational performance? The focus of this webinar is accountability systems in organizations that provide direct services. Molly Baldwin, Founder & CEO of Roca, Dr. David Hunter, author of Working Hard—& Working Well, and Bob Rach, President & CEO of Our Piece of the Pie, answer questions about how to drive one’s organization as a whole – including staff at all levels – to achieve positive outcomes for clients. Questions are related to feedback loops, encouraging creativity and high staff performance, making strategic and tactical changes, and other related topics.
Director, Strategic Initiatives, Social Solutions
Founder & CEO, Roca
David Hunter, Ph.D.
Principal, Hunter Consulting & author of Working Hard—& Working Well
President & CEO, Our Piece of the Pie
Molly Baldwin is the founder and executive director of Roca, an outcomes-driven organization that engages the highest risk young people that other programs do not serve, and help them live out of harm’s way and succeed in education, employment and life. Since Molly founded Roca in 1988, the organization has developed a high risk intervention model which has demonstrated success in the community and is recognized across the country. Molly holds everyone in the organization accountable for developing transformational relationships with youth, adhering to the model, never giving up, and ultimately helping as many young people as possible to improve their lives. For Molly, developing an accountability system to drive performance is, in her words, all about “being worthy of the young people we serve.”
David Hunter has been consulting internationally to funders, ministries and direct service agencies in the social (not-for-profit) and public sectors since September 2006. His focus is on organizational capacity building and the six pillars of performance management: relentless leadership, results-focused managing, accountability for outcomes, results-based budgeting, measuring and monitoring, and evaluation. His practice builds on over three decades of experience using performance management systems to improve the quality and effectiveness of social services. David has authored numerous articles and papers about nonprofit and public sector performance management, Including his recent – and highly regarded – eBook, Working Hard—and Working Well; and he has developed web-based tools for nonprofits to assess their capacity to manage performance and their readiness for evaluation. His book is free, and along with these tools is available on his website: www.dekhconsulting.com.
Bob Rath has been the president and CEO of Our Piece of the Pie (OPP) in Hartford, Connecticut, since 1994. With more than 30 years of experience in organizational leadership, Bob led the transformation of OPP into a youth development organization intently focused on helping urban youth, ages 14-24, become successful adults. OPP’s signature approach, focused on re-engaging high school dropouts and struggling students, has been successfully implemented in communities, high schools and community colleges, and reflect Bob’s commitment to addressing the high school dropout crisis. Along with working to expand OPP’s model across the state and nation, Bob is engaged in state and federal policy agendas, pushing for a greater focus on our country’s struggling students in high school and community colleges. OPP is a data driven decision making organization with intensive focus on performance management.